We'd rather you ask a question before buying than be disappointed afterwards. Need more photographs, exact measurements, a closer look at a repair, or an honest opinion on condition? Just ask. We'd much rather spend that time up front.

Our approach

We handle returns case by case, in good faith. Reasonable problems deserve reasonable solutions. If a piece arrives damaged, or if it is materially not as described, contact us as soon as possible and we'll work with you to make it right — repair, partial refund, or return, depending on what makes sense for the piece and the problem.

What we ask of you

Get in touch within 7 days of receiving the item, with photographs of the issue and of the packaging where damage is involved. Carriers require this for a claim, and it helps us understand what happened.

If you've simply changed your mind, return shipping is your responsibility and the piece needs to come back in the condition it left in.

What you can expect from us

We describe age, condition, wear and repairs as accurately as we can, and we say so plainly when provenance is uncertain. Antique and vintage pieces carry the marks of their lives — a scuff, a fade, an old repair, a patina that only comes with time. Those characteristics are not faults, and we photograph them honestly so that nothing about the piece is a surprise when it arrives.

Questions

info@north-passage.com · 250 813 2706
We aim to reply within one business day.